Customer Service Representatives
Location:
Mt. Sterling, Illinois
Company:
Eagle Valley Bank
Employment Type:
Full-Time
About Us
Eagle Valley Bank is committed to delivering exceptional service and building lasting relationships with our customers. We are looking for a friendly, detail-oriented, and problem-solving Customer Service Representative to join our team and help ensure every customer interaction is positive and professional.
Position Summary
The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries, resolving issues, and providing product or service information. This role requires strong communication skills, patience, and a genuine desire to help others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or in person
- Resolve customer issues efficiently while maintaining a high level of professionalism
- Provide accurate information about products, services, policies, and procedures
- Document customer interactions and maintain records in the system
- Escalate complex or unresolved issues to appropriate departments
- Follow up with customers to ensure resolution and satisfaction
- Maintain product and service knowledge to better assist customers
- Meet or exceed customer satisfaction and performance metrics
Qualifications:
- High school diploma or equivalent (associate’s or bachelor’s degree preferred)
- 1–3 years of customer service experience (preferred)
- Strong verbal and written communication skills
- Ability to handle difficult situations with empathy and professionalism
- Basic computer skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
Preferred Skills
- Experience banking
- Problem-solving mindset with a customer-first attitude
- Team player with a collaborative approach
- Adaptability and willingness to learn
Compensation & Benefits
- Competitive salary
- Health, dental, vision, long and short-term disability and life insurance, all paid by employer
- Paid time off and holidays
- Retirement plan options with company match
- Training and career development opportunities
Why Join Us?
- Supportive and collaborative work environment
- Opportunities for advancement
- Commitment to work-life balance
- Meaningful work helping customers every day
How to Apply:
Please submit your resume, references and a brief cover letter to [email protected] with the subject line: Customer Service Representative Application.
